Why can’t I book a ride?
What should I do if I am unable to book a ride when I have previously done so?
Why am unable to receive any notifications on my ride even though it is less than 10 minutes away from my estimated pick-up timing?
What should I do if the driver’s/bus location is not updating?
What should I do if the assigned pick-up point is not available/closed down?
What do I do if my ride is severely delayed?
What should I do if my booking was confirmed but my ride did not show up?
What should I do if my payment method is rejected?
What should I do if my promo code/referral code/coupon is not working?
How can I contact a customer representative?

What should I do if the driver’s/bus location is not updating?

SWAT

July 17, 2018 08:11
Updated

Sometimes the driver’s GPS may not be accurate due to connectivity issues in tunnels or in the downtown area. If you are unable to see the GPS location or if the location is still stationary after 5 minutes, contact Support through Settings > Help Centre.

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