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  2. Troubleshooting guide
  3. Ride related issues

Articles in this section

  • Why can’t I book a ride?
  • What should I do if I am unable to book a ride when I have previously done so?
  • Why am unable to receive any notifications on my ride even though it is less than 10 minutes away from my estimated pick-up timing?
  • What should I do if the driver’s/bus location is not updating?
  • What should I do if the assigned pick-up point is not available/closed down?
  • What do I do if my ride is severely delayed?
  • What should I do if my booking was confirmed but my ride did not show up?
  • What should I do if my payment method is rejected?
  • What should I do if my promo code/referral code/coupon is not working?
  • How can I contact a customer representative?

How can I contact a customer representative?

SWAT
  • July 17, 2018 08:26
  • Updated
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Head over to the Settings > Help Centre, where you will be able to get in touch with us. You may also drop us a mail at support@swatmobile.io.

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  • What do I do if my ride is severely delayed?

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