Why can’t I book a ride?
What should I do if I am unable to book a ride when I have previously done so?
Why am unable to receive any notifications on my ride even though it is less than 10 minutes away from my estimated pick-up timing?
What should I do if the driver’s/bus location is not updating?
What should I do if the assigned pick-up point is not available/closed down?
What do I do if my ride is severely delayed?
What should I do if my booking was confirmed but my ride did not show up?
What should I do if my payment method is rejected?
What should I do if my promo code/referral code/coupon is not working?
How can I contact a customer representative?

What do I do if my ride is severely delayed?

SWAT

July 16, 2018 09:06
Updated

Sometimes your ride can be delayed due to unforeseen circumstances. You will get live ETA updates via Roger in the SWAT App. If you are unable to see any updates 15 minutes before your ride, you can contact support through Settings > Help Centre to find out the status of your ride.

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