Troubleshooting guide
Ride related issues
- Why can’t I book a ride?
- What should I do if I am unable to book a ride when I have previously done so?
- Why am unable to receive any notifications on my ride even though it is less than 10 minutes away from my estimated pick-up timing?
- What should I do if the driver’s/bus location is not updating?
- What should I do if the assigned pick-up point is not available/closed down?
- What do I do if my ride is severely delayed?
App issues
- What can I do if my app keeps hanging?
- What should I do if my app constantly force quits while I am trying to book a ride?
- What should I do if my SWAT App crashes once it is launched?
- What should I do if I am unable to exit a pop-up or page in the app?
- Why am I unable to see the list of scheduled routes?
- Why has my booking disappeared?